Privacy policy

1. Introduction
At Cooler Logistics
, protecting your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you opt into our SMS program. By enrolling, you agree to these terms, which comply with the 2026 Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices

2. Information Collection
We gather information to personalize and improve your experience on our site. This includes:

  • Information You Provide: We collect and store any information you enter on our site or provide to us in other ways. This may include:Note: This list is subject to change based on the information you provide.
    • Items searched for
    • Names and addresses
    • Email addresses
    • Search patterns
    • Reviews and related information
    • Credit card and financial information
  • Automatic Information: We use technologies such as cookies to collect information about your equipment, browsing actions, and patterns. This includes:You can manage cookie preferences through your browser settings, though disabling cookies may affect site functionality.
    • Details of your visits to our site
    • Information about your computer and internet connection
    • Cookies for identifying return visitors, analyzing web traffic, and personalizing user experience
  • Google Analytics and Ads: We use Google Analytics to analyze site usage and Google Ads for online advertising. Information generated by cookies about your use of the site will be transmitted to and stored by Google. For more details, visit Google’s Privacy & Terms and opt out using Google Analytics Opt-Out.
  • Email Communications: We use your email to send marketing messages and special offers. You can opt out by adjusting your email preferences. We also compare our client list with other companies to avoid duplicate emails.
  • Information from Other Sources: We may receive information about you from other sources and add it to our account information.

3. Use of Information
The information collected is used to:

  • Personalize your experience on our site
  • Improve customer service
  • Process transactions
  • Send periodic emails for updates, promotions, and other information

4. Sharing of Information
We do not sell or share your personal information with third parties, except:

  • To comply with legal obligations
  • To protect and defend the rights or property of Cooler Logistics
  • To trusted service providers who assist us in operating our site and conducting our business

5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure.

6. Your Choices

  • Opt-Out: You can opt out of receiving marketing emails by following the unsubscribe instructions in our emails.
  • Cookie Preferences: Manage cookies through your browser settings.

7. Additional Information for California Residents
California residents have specific rights regarding their personal information. Please refer to our California Privacy Notice for more details.

8. Changes to This Privacy Policy
Cooler Logistics may update this Privacy Policy periodically. 

9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at privacy@coolerlogistics.com

Cooler Logistics Privacy Policy for SMS Messaging
Effective Date: 3/31

Links:

  • Terms and Conditions: https://coolerlogistics.com/privacy-policy/
  • Privacy Policy: https://coolerlogistics.com/privacy-policy/
  • National Do Not Call Registry: https://www.donotcall.gov/


Introduction
At Cooler Logistics, protecting your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you opt into our SMS program. By enrolling, you agree to these terms, which comply with the 2026 Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices.

  1. Information We Collect
  2. Phone Number: The mobile number you provide to receive SMS messages.
  3. Message Interaction Data: Delivery and engagement metrics (e.g., delivery status, response keywords).
  4. Consent Records: Timestamps and methods of opt-in ( keyword, verbal, or paper).
  1. How We Use Your Information
  2. Send SMS messages (notifications, updates, and reminders) per your opt-in preferences.
  3. Demonstrate regulatory compliance (TCPA 2025, Campaign Registry).
  4. Improve messaging and measure engagement.

  1. One-to-One Consent Requirement
    Under the January 2024 FCC ruling, opt-in consent applies solely to Cooler Logistics. We do not share your consent with third parties or affiliates unless you expressly agree.
  2. Message Frequency & Data Rates
    The SMS message frequency will vary but will not be more than 3-5 unless there is a notification event. Message and data rates may apply; check your carrier’s terms.
  3. Opt-Out & HELP Instructions
  4. Text “STOP” to any message to unsubscribe immediately.
  5. Text “HELP” for assistance or contact us at privacy@coolerlogistics.com or (833)266-5371.
  1. Data Sharing & Disclosure
  2. We will never sell your data.
  3. We may share data with service providers (e.g., carriers) with strict confidentiality regarding SMS delivery.
  4. National Do Not Call Registry (DNC) protections apply to SMS; we honor existing DNC registrations unless you expressly opt in.

  1. Security of Your Information
    Reasonable measures are in place to protect your data, though no system is infallible.
  2. Record-Keeping & Proof of Consent
    We retain all opt-in and opt-out records, including timestamps and consent methods, to comply with TCPA 2026 and Campaign Registry guidelines.
  3. Changes to This Policy
    We may update this Policy as laws evolve. Material changes will be communicated via SMS or on our website. Continued use after updates constitutes acceptance.
  4. Contact Us

If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:

Email: privacy@coolerlogistics.com
Phone: (833)266-5371
Address: 820 W Jackson Suite 490 Chicago, IL 60607

Key 2026 Compliance Elements:

  • One-to-One Consent: Consumers are only giving consent to receive messages from the specific business they opt in for, not from multiple parties​ or third parties.
  • Clear Disclosures: The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-out mechanisms​
  • Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that businesses must adhere to DNC regulations​
  • Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of consent and clear guidelines on how data is shared for operational purposes.

This updated Privacy Policy example aligns with current 2026 TCPA and FCC guidelines, ensuring your business remains compliant while fostering transparency with consumers.
Cooler Logistics SMS Terms and Conditions

Effective Date: 3/31

Introduction

By joining our SMS program provided by Cooler Logistics you agree to receive recurring text messages (notifications, updates, and reminders) on the number you provide, under these Terms that adhere to TCPA (2026) and CTIA Best Practices.

  1. Opt-In Consent

In accordance with the 2026 TCPA guidelines, your participation in our SMS service requires explicit one-to-one consent. This means that by opting in, you consent to receive messages from Cooler Logisticsonly. Consent cannot be shared with other companies or third-party entities without your direct approval.

To join our SMS program, you may opt in through the following methods, in compliance with the 2026 CTIA Guidelines:

  • Verbal Consent: Offer verbal consent by clearly agreeing to SMS participation after being read a compliant SMS consent disclosure.

In-Person Paper Form: Sign or complete a paper intake form that includes a dedicated section with clear language outlining SMS consent.