We gather information to personalize and improve your experience on our site, including the following:

Information You Provide

We collect and store information you enter on our site, including:

• Items searched for
• Names and addresses
• Email addresses
• Search patterns
• Reviews and related information
• Credit card and financial information

*Note: This list may change based on the information you provide.

Automatic Information

We use technologies such as cookies to collect information about your equipment, browsing actions, and patterns. For detailed information about how we use cookies and how to manage your preferences, please see our Cookies Policy.

You can manage cookie preferences through your browser settings, though disabling cookies may affect site functionality.

Google Analytics and Ads

We use Google Analytics to analyze site usage and Google Ads for online advertising. Information generated by cookies will be transmitted to 
and stored by Google. For more details, visit Google’s Privacy & Terms 
and opt out using Google Analytics Opt-Out.

Email Communications

We use your email to send marketing messages and special offers. 
You can opt out by adjusting your email preferences. We may also compare our client list with other companies to avoid sending duplicate emails.

Information From Other Sources

We may receive information about you from other sources and add it to your account information.

The information we collect is used to:

• Personalize your experience on our site
• Improve customer service
• Process transactions
• Send periodic emails with updates, promotions, and other information

We do not sell or share your personal information with third parties, except:

• To comply with legal obligations
• To protect and defend the rights or property of Cooler Logistics
• With trusted service providers who assist us in operating our site and conducting our business

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure.

Opt-Out

You can opt out of receiving marketing emails by following the unsubscribe instructions in our emails.

Cookie Preferences

Manage cookies through your browser settings.

California residents have specific rights regarding their personal information. Please refer to our California Privacy Notice for more details.

Cooler Logistics may update this Privacy Policy periodically. We encourage you to review this page regularly for any changes.

We offer SMS messaging to keep you updated with notifications, updates, and reminders based on your opt-in preferences.

Information We Collect

When you opt in to our SMS program, we collect the following information:

• Phone number you provide to receive SMS messages
• Message interaction data (delivery status, response keywords)
• Timestamps and methods of opt-in (keyword, verbal, or paper)

How We Use Your Information

Your information helps us deliver a better SMS experience:

• Send SMS messages per your opt-in preferences
• Measure engagement and improve messaging
• Demonstrate regulatory compliance

Message Frequency & Data Rates

SMS message frequency will not exceed 3-5 messages per day unless there is a notification event. Message and data rates may apply; please check your carrier’s terms.

Opt-Out & HELP Instructions

You can manage your SMS preferences at any time:

• Text “STOP” to any message to unsubscribe immediately
• Text “HELP” for assistance
• Contact us at privacy@coolerlogistics.com or (833) 266-5371

Data Sharing

We will never sell your data. We may share data with service providers (such as carriers) with strict confidentiality agreements for SMS delivery only. National Do Not Call Registry (DNC) protections apply to SMS; we honor existing DNC registrations unless you expressly opt in.

Our SMS program complies with the 2026 Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices.

One-to-One Consent Requirement

Under the January 2024 FCC ruling, your opt-in consent applies solely to Cooler Logistics. We do not share your consent with third parties or affiliates unless you expressly agree.

Record-Keeping & Proof of Consent

We retain all opt-in and opt-out records, including timestamps and consent methods, to comply with TCPA 2026 and Campaign Registry guidelines.

Changes to This Policy

We may update this policy as laws evolve. Material changes will be communicated via SMS or on our website. Continued use after updates constitutes acceptance.

Opt-In Consent

In accordance with 2026 TCPA guidelines, participation in our SMS service requires explicit one-to-one consent. By opting in, you consent to receive messages from Cooler Logistics only.

Consent Methods

You may opt in through the following methods, in compliance with 2026 CTIA Guidelines:

• Keyword Opt-In: Text a keyword to our short code
• Verbal Consent: Offer verbal consent by clearly agreeing to SMS participation after being read a compliant SMS consent disclosure
• In-Person Paper Form: Sign or complete a paper intake form that includes a dedicated section with clear language outlining SMS consent

If you have any questions or concerns about this Privacy Policy, please reach out to our team.

Call or Email

(833) COOLER1 (266-5371)
privacy@coolerlogistics.com

Location

820 W Jackson
Suite 490
Chicago, IL 60607